Packages are open to all ages but can only purchased by guests 21 years or older. All package purchasers will be contacted 7-10 days prior to check in with instructions on where to pick up their package elements. If you have not received this, contact us at travel@superfan.live.
Merchandise items included in your package will be available for pickup at the Travel Package Will Call located at the hotel at predetermined times that will be communicated in advance. All merchandise must be collected onsite and will not be mailed. If you need to add an alternate pick-up name, please contact travel@superfan.live.
All sales, purchases and partial purchases under a payment plan are final, non-refundable and non-transferable. If purchasing using a payment plan, if you fail to make a payment for any reason, you may void your package and purchase and you will not receive a refund.
If you have ACCESSIBLE needs: contact travel@superfan.live and we will do our best to accommodate you based on venue availability.
By purchasing this package, you consent to receive promotional email & SMS messages from Superfan. You may opt-out at any time.
All hotel reservations are non-transferable and non-refundable. Superfan will make its best efforts to accommodate name changes in accordance with the hotel policies, but cannot guarantee them. If in the event Superfan is unable to supply the original accommodation as stated at the time of the booking, alternative Hotel accommodation at the same standard will be given. Superfan advises all Travel customers to carry adequate travel insurance.
In the event of a change of show date, show cancellation, or major event disruption, the ticket and experience portion of the package is fully exchangeable to the new date or fully refundable. The hotel portion of the booking is non-refundable due to the contractual obligations between Superfan and the Hotel operator. Compensation cannot be offered for other expenses incurred by the purchaser.